In the midst of the digital business transformation, organizations with a strong capability to support pervasive integration — spanning deployment models, diverse endpoints, integration domains and constituent users of integration technology — will undoubtedly reap the rewards, with faster time to market of new innovations and increased business agility.

This report provides CTOs, directors of integration, as well as other IT leaders in charge of defining and implementing such plans, with an integration maturity model. In addition, application leaders of core business applications — such as CRM, ERP and human capital management (HCM) — need to be aware of and support the integration strategy and competency development. Together, they can use the model to assess where they are today and what capabilities they need to implement or source in order to achieve a level of maturity that aligns with their digital business ambitions.